Refund policy

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

Contact us at sales@nbhometech.com.au within 14 days of delivery. Items must be unused and in their original, unopened packaging. A 20% restocking fee applies, and return postage is at your cost. Returns are by post. We refund to your original payment method once the item is back and checked.

We don't accept change-of-mind returns on made-to-order or custom items, such as cover plates.

Payments and cancellations

We use payment authorisations rather than charging your card straight away. Your card is only charged once we confirm your order. Authorisations last 7 days; if an order isn't confirmed in that time, the authorisation expires and the order is voided, and you'd need to place a new one. This avoids non-refundable transaction fees on cancelled orders.

If you cancel before your order is packed, you get a full refund, minus any non-refundable transaction fees we've been charged.

Warranty

All NB Home Tech branded products come with a 12-month warranty. Other brands follow the manufacturer's warranty. Clearance or "seconds" items are sold as-is with no warranty, and any known defects are listed on the product page.

Warranty claims

If something's faulty, email sales@nbhometech.com.au. Depending on the problem, we'll arrange return postage for assessment, send a replacement part, or fix it. If it's covered under warranty, we cover all shipping. If the fault turns out to be damage or misuse rather than a manufacturing fault, shipping and any agreed repair costs are yours.

Please report defects within 14 days of finding them.